General Company Questions
General Questions
The email address is only meant to provide a fast & efficient service in updating our customers about their order. Such updates include: purchase receipt, shipping tracking information, out of stock items, and so forth. We DO NOT spam, share, or sell our customer's information.
Privacy PolicyU.S. and Canada Customers can call us at 800‑650‑1157 to change/update your order. Order changes/updates must be performed no later than 11:00 AM (CST) on the same day purchased and/or the next business day if purchased after 3:00 PM (CST). Keep in mind that if your order has already shipped, we cannot make any changes.
International Customers, please email us:
Customer SupportWe are pleased to say Yes. We want your projects to go well and so plenty of tech help is provided, via:
and of course the toll free number 800‑650‑1157 Mon-Fri 9am to 3pm CST. International Customers, please email us:
Customer SupportFor specific product SDS, data and information, see our PDF library:
Download PDFsYes. That's why our logo has always been green and blue. As a matter of fact, Concrete Camouflage artist grade stains and companion products were used in one of the more prominent Green Home Projects to date, The Nutter Green Home Project, completed by a University of Ohio Professor.
Along with being a green installation, Concrete Camouflage helps to keep your home green after the installation as well, with minimum maintenance and easier cleaning which requires much less water and soaps, no buffing machines, and absolutely no vacuum cleaners. Also, we use as much recycled and recyclable materials as possible in our packaging and shipping.
Visit our Customer Service Department and fill out the Customer Support Form. We will do our best to reply ASAP. Or you can call our toll free number 800‑650‑1157 Mon-Fri 9am to 3pm CST - we will be happy to help you in any way we can.
Customer Support
Shipping Questions
If products are in stock, we guarantee shipping within 2 business days for U.S. Customers, though most orders typically ship next business day. (Mon - Fri, weekends and all holidays excluded.)
Estimated Shipping Times: (Business Days)
Missouri and Surrounding States ( 1 - 2 Days )
Eastern and Western Seaboards ( 3 - 4 Days )
States in Between ( 2 - 3 Days )
Note: Though all items are usually in stock, unexpected demand flux, shipping delays, holidays, bad weather, etc., can occasionally cause orders to take slightly longer than expected, to arrive. So when possible, you should give yourself a few extra days when ordering.
Orders with back ordered or out of stock items will ship as soon as they become available.
Sales and Use Tax
We do not collect sales or use taxes in any state other than Missouri
We are not required to collect and we do not collect sales or use tax in states or US territories other than those in which we have a physical presence. For states imposing sales or use taxes, your purchase is subject to your states tax unless it is specifically exempted from your states tax. Purchasing over the Internet or by other remote means does not automatically exempt you from your states taxes.
Many states require purchasers to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed, and to pay tax on those purchases, and many include purchases made over the internet and/or out of state, as well. Details on filing these returns may be found at the websites of your states taxing authority. The states below require us to make the above and following statements to you.
Sales Tax Information for Colorado, Kentucky, Louisiana, Oklahoma, Pennsylvania, Rhode Island, South Dakota, Tennessee, Vermont, and Washington Customers
Pursuant to Rhode Island General Laws §§ 44-18-18 and 44-18-20, sales or use tax is due on taxable purchases made from us. If tax was not paid at the time of purchase, the State of Rhode Island requires all customers who use, store, or otherwise consume taxable goods or services in Rhode Island to file a signed use tax return, Form T-205. This form is available on the Rhode Island Division of Taxation's website (www.tax.ri.gov).
Form T-205 is due on or before the 20th day of each month following the month in which purchases are made, and must be accompanied by a remittance for the amount due. Checks and money orders should be made payable to the Tax Administrator.
Please contact the Rhode Island Division of Taxation at (401) 574-8955 or tax.excise@tax.ri.gov with any questions. (August 2017 Notice 2017-05)
The notice provided above as per South Dakota law (SB 146) enacted in April 2011.
Above notice provided as per Vermont law (H 436) enacted in May 2011.
Return Policies
You may choose to return any products, for any reason, within 45 days from the date of purchase, so long as they are in their original unopened containers. (Certain conditions apply)
See the Full Return Policy here
History
Good question. Concrete Camouflage is a coming together of many talents to achieve a simple yet complex twofold goal:
- To research, develop, produce, price, and distribute high quality products that are a genuine value to the consumer.
- To facilitate the first goal in a virtuous fashion, offering "before" and "after the sale" customer service, while being a business founded in honor.
Such as was found in the days of doing business on a handshake, holding the door and your tongue for a passing lady, removing your hat before sitting down to eat, and when being considerate to those around you was still in style.
Concrete Camouflage was originally conceived, later named, and brought into the mainstream by the wife of a prominent decorative concrete contractor in Texas. She had tried to persuade her husband to add concrete staining to the company's list of offered services. Reluctantly, though always happy to be the knight in shining armor, he accepted his wife's invitation to stain a concrete job that she herself had bid and won. The two of them accomplished the job themselves, leaving the company's crews and staff out of this particular project.
Finally convinced and excited about concrete stain, they went forth with full steam. It wasn't long, however, before disappointment set in with the available concrete stains on the market.
So they began to research, experiment, and finally create their own. Soon chemists, manufacturing firms, chemical companies, and anyone who sought the same high level of quality began to play a part in the creation of what is now the Concrete Camouflage product line. After over a decade of work and development, thanks to many, but none more than one brilliantly inspired, persistent, and patient woman.
Concrete Camouflage is a Registered Trademark brand owned by The Camouflaged Concrete Corp., a Texas corporation. Its main office is located in Texas with a satellite office in Missouri. The company was originally created and founded in Texas near the Dallas Metroplex.
Concrete Camouflage also operates several manufacturing facilities at secure, undisclosed locations across the United States.
Concrete Camouflage is dedicated to ongoing research and development, as well as the continual offering of information to anyone who needs it. So everyone can achieve the best results possible when using concrete stain.