FAQGeneral Questions
Q: When will my credit card be charged?
A: Our E-Commerce system charges your account at the same time the order is processed. *If products are in stock, we guarantee shipping within 1-2 business days.
Q: I do not have a credit card. Can I send a personal check or Money Order?
A: Yes, we do accept regular mail payments. If you would like to send a regular mail payment please choose "mail in payment" when prompted for "payment type" during checkout, and you will receive instructions for mailing in your payment on the order confirmation page.
Q: Why do I need to provide my email address?
A: The email address is only meant to provide a fast, & efficient service in updating our customers about their order. Such updates include: problems with your credit card, Billing/Shipping Address, tracking order, out of stock item, and so forth. We DO NOT spam or sell our customer's information. Read our Privacy Policy here.
Q: I placed an order, did you receive it?
A: ConcreteCamouflage.com has a system in place to immediately notify our customers that we have received your order. This notification is sent to you via email shortly after you have completed your purchase. If you do not receive this email, and have waited a reasonable amount of time, please contact us so that we can confirm you order.
Q: How can I change/update my order?
A: U.S. Customers can call us at 800 650 1157 to change/update your order. Order changes/updates must be performed no later than 11:00 AM(CST) on same day purchased and/or the next business day if purchased after 3:00 PM(CST). Keep in mind that if your order has already shipped, we cannot make any changes. International Customers, please email us via the Contact Us Page.
Q: Can I track my order online?
A: Yes and No, depending on the shipping company used for your particular order. Once the shipment is sent, U.S. Customers should recieve a second email from "Quantum View" containing a tracking number and link for you to track your order online through UPS.com, or you can call us and we would be happy to do it for you. International Orders are sent via Fedex and you may need to email us via the Contact Us Page for your tracking number. If sent via Trucking company, then you will need to call us or email us for your tracking information.
Q: Does ConcreteCamouflage.com provide technical support?
For specific product data and information, see our PDF files.
Q: Are Concrete Camouflage Products "Green"?
A: Yes. That's why our logo has always been green and blue.
As a matter of fact, Concrete Camouflage artist grade stains and companion products were used in one of the more prominent Green Home Projects to date, The Nutter Green Home Project, completed by a University of Ohio Professor. Check out their ongoing blog here: NutterResidence.Blogspot.com
Along with being a green installation, Concrete Camouflage helps to keep your home green after the installation as well, with minimum maintenance and easier cleaning which requires much less water and soaps, no buffing machines, and absolutely no vaccum cleaners.
Q: What if I have a question that isn't listed here?
A: Visit our Customer Service Department, and fill out the Customer Support Form. We will do our best to reply back ASAP. Or You can call our toll free number 800 650 1157 Mon - Fri 9am to 4pm. C.S.T., we will be happy to help you in anyway we can.
Shipping Questions
Q: What Shipping methods does ConcreteCamouflage.com offer?
A: ConcreteCamouflage.com offers "Ground" Shipping, and utilizes a wide variety of shipping, trucking, and courier companies. Most orders are received by customers within a few business days after placing the order.
Q: I've seen other websites offering Free Shipping. Does ConcreteCamouflage.com offer Free Shipping?
A: Yes. Concrete Camouflage is currently offering Free "Ground" Shipping on all Orders Over $50.00
Q: How much is Shipping and Handling?
A: To determine shipping costs for orders under $50.00, first add the items to your cart. The shopping cart page has a shipping calculator at the bottom of the page.
Q: How long does ConcreteCamouflage.com take to ship my order and how long will shipping take?
A: *If products are in stock, we guarantee shipping within 1-2 business days for U.S. Customers.
All U.S. Orders for in stock items, placed on Monday through Friday, usually process the same day if ordered by 10 o'clock am Central Standard Time. Orders placed after this time usually ship the next business day.
Orders placed on Weekends or Holidays will process the next business day.
With this in mind you can generally expect your order shipping time in the following time frames:
Estimated Shipping Times: Purple = 1 day, Blue = 2 day, Orange = 3 day, Green = 4 day
Though all items are usually in stock, unexpected demand flux, shipping delays, holidays, etc., can occasionally cause orders to take slightly longer than expected, to arrive. So when possible, you should give yourself a few extra days when ordering.
Paypal orders may require a couple extra days before being processed.
Orders with back ordered or out of stock items will ship as soon as they become available.
Q: Can I check the status of my order online?
A: Because we ship our customers orders so quickly, checking order status is generally not necessary. We will email you when your order is placed and then again when we ship it. The second email will also include your tracking number and usually originates from the shipping company. Furthermore, you are always welcome to email or call us.
Company Questions
Q: Who, Why Where, and What is Concrete Camouflage?
A: Good question. Concrete Camouflage is a coming together of many talents to achieve a simple yet complex two fold goal. 1. To research, develop, produce, price, and distribute high quality products that are a genuine value to the consumer. 2. To facilitate the first goal in a virtuous fashion. Offering "before" and "after the sale" customer service, while being a business founded in honor. Such as was found in the days - of doing business on a handshake, holding the door and your tongue for a passing lady, removing your hat before sitting down to eat, and when being considerate to those around you was still in style.
Concrete Camouflage was originally conceived of, later named, and brought into the mainstream, by the wife of a prominent decorative concrete contractor located in Texas. She had tried to persuade her husband to add concrete staining to the companies list of offered services. Reluctantly, though always happy to be the knight in shining armor, he accepted his wife's invitation to stain a concrete job, which she herself had bid and won. The two of them accomplished the job themselves, leaving the companies crews and staff out of this particular project. Finally convinced, excited about concrete stain, and going forth with full steam, it wasn't long before disappointment set in with the available concrete stains.
So they began to research, experiment, and finally to create their own concrete stains. Soon chemists, manufacturing firms, chemical companies, and anyone who sought to obtain the same high level of quality began to play a part in the creation of what is now the Concrete Camouflage product line, after over a decade of work and development, thanks to many, but none more than one brilliantly inspired, peristent, and patient women.
The Concrete Camouflage brand is owned by The Camouflaged Concrete Corp. which is a Texas corporation. It's main office is located in Texas with a satellite office in Arkansas, though it was originally created and founded in Texas near the Dallas Metroplex. Concrete Camouflage also has several manufacturing facilities at secure undisclosed locations across the United States.
Concrete Camouflage is dedicated to ongoing research and development as well as the continual offering of information to anyone who needs it, so everyone can achieve the best results possible when using concrete stain.
Q: What is your returns and cancellation policy?
A: RETURN POLICY
You may choose to return any products, for any reason within 30 days from date of purchase, so long as they are in their original unopened containers.
Or if any product(s) sold directly by Concrete Camouflage or by a third-party fulfillment company, is found to be faulty or wrongly described upon receipt, please notify us within 30 days for a complete replacement.
Note:
We do not accept returns for partial project kit items ( individual
items from a project kit.) In order to return project kits, you must
return the entire unopened project kit.
We will supply you with the address and instructions to ship it to us. Again, please ensure that product is received in original and unopened condition for a full refund minus any and all shipping charges. At our discretion, a 20% restocking or repackaging fee could apply.
Once the product is received and evaluated for clean preservation without marks or damage, a full refund can be processed by Concrete Camouflage. We shall endeavour to supply refunds as promptly as possible, yet cannot be held responsible for delays resulting from unexpected demand influxes. Again, the Shipment Cost of any and all returns remains solely the purchaser's responsibility.
Cancellations
Orders are usually processed within 24 to 48 hours, if the order has not yet shipped, then you can certainly cancel your order.
Canceling Shipped Items.
Once an order has been processed, we are unable to cancel the order. However, you may refuse the merchandise upon delivery. A refund will be issued once the merchandise is retuned to our warehouse. If you have received the merchandise, you can simply return it. You will be held responsible for any and all shipping charges, and at our discretion, a 20% restocking or repackaging fee could apply.
More Questions? Contact us Customer Service Department
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