FAQGeneral Questions
Q: When will my credit card be charged?
A: Our E-Commerce system charges your account at the same time the order is processed. *If products are in stock, we guarantee shipping within 1-2 business days.
Q: I do not have a credit card. Can I send a personal check or Money Order?
A: Yes, we do accept regular mail payments. If you would like to send a regular mail payment please make make the check or money order payable to:
Camouflaged Concrete Corp. / P.O. Box 51 / Farmersville, Tx 75442
Q: Why do I need to provide my email address?
A: The email address is a means to provide a fast, free, & efficient service in updating our customers about their order. Such updates include: problems with your credit card, Billing/Shipping Address, tracking order, out of stock item, and so forth. We DO NOT sell our customer's information. Read our Privacy Policy here.
Q: I placed an order, did you receive it?
A: ConcreteCamouflage.com has a system in place to immediately notify our customers that we have received your order. This notification is sent to you via email shortly after you have completed your purchase. If you do not receive this email, and have waited a reasonable amount of time, please contact us so that we can confirm you order.
Q: How can I change/update my order?
A: Call us at 800 650 1157 to change/update your order. Order changes/updates must be performed no later than 11:00 AM(CST) on same day purchased and/or the next day if purchased after 3:00 PM(CST). Keep in mind that if your order has already shipped, we cannot make any changes.
Q: Can I track my order online?
A: Yes and No, depending on the shipping company used for your particular order. If shipped UPS, then once the shipment is sent, you should recieve a second email from "Quantum View" containing a tracking number and link for you to track your order online through UPS.com, or you can call us and we would be happy to do it for you.
If sent via Trucking company, then you will need to call us email us for your tracking number.
Q: Does ConcreteCamouflage.com provide technical support?
A: We are pleased to say Yes. We want your projects to go well and so plenty of tech help is provided, via our Tips & Instructions pages, Ask a Pro Series, Customer Service Department , and our toll free number 800 650 1157 Mon - Fri 9am to 4pm. C.S.T.
For specific product data and information, see our PDF files.
Q: What if I have a question that isn't listed here?
A: Click here, Customer Service Department, and fill out the Customer Support Form. We will do our best to reply back ASAP.
Shipping Questions
Q: What Shipping methods does ConcreteCamouflage.com offer?
A: ConcreteCamouflage.com offers "Ground" shipping, and utilizes a wide variety of shipping, trucking, and courier companies.
Q: How much is Shipping and Handling?
A: To determine shipping costs for "Ground Shipping", first add the items to your cart. The shopping cart page has a shipping calculator at the bottom of the page, just enter your zipcode.
Note: When the shipping quote for "Ground Shipping" is over or around $200.00 or so, you may want to call us to get a trucking company quote, which could save quite a bit, depending on the size of the order and if you can meet the truck driver to recieve your shipment.
Q: How long does ConcreteCamouflage.com take to ship my order and how long will shipping take?
A: *If products are in stock, we guarantee shipping within 1-2 business days.
All orders for in stock items, placed on Monday through Thursday, usually ship the same day if placed by 10:00 am C.S.T. and the next day if placed after 10am C.S.T.
Orders placed on Friday, weekends, or Holidays will ship the next business day. With this in mind you can generally expect your order in the following time frames:
Though all items are usually in stock, unexpected demand flux, shipping delays, holidays, etc., can occasionally cause orders to take slightly longer than expected, to arrive. So when possible, you should give yourself a few extra days when ordering.
Back ordered or out of stock items will ship as soon as they become available.
Q: Can I check the status of my order online?
A: Because we ship our customers orders so quickly, checking order status is generally not necessary. We will email you when your order is placed and then again when we ship it. The second email will also include your tracking number and usually originates from the shipping company.
Company Questions
Q: Who, Why Where, and What is Concrete Camouflage?
A: Good question. Concrete Camouflage is a coming together of many talents to achieve a complex two fold goal. 1. To research, develop, produce, price, and distribute high quality products that are a genuine value to the consumer. 2. To facilitate the first goal in a virtuous fashion. Offering "before" and "after the sale" customer service, and being a business founded in honor. Such as was found in the days - of doing business on a handshake, holding the door and your tongue for a passing lady, removing your hat before sitting down to eat, and when being considerate to those around you was in style.
Concrete Camouflage was originally conceived of by contractors and resellers who, being disappointed with the available decorative concrete products they were using, began to experiment, research, and to create their own. Soon chemists, other manufacturing firms, chemical companies, and anyone who sought to obtain the same high level of quality began to play a part in the creation of what is now, after over a decade of work, the Concrete Camouflage product line.
The Concrete Camouflage main office is located in Texas, near the Dallas Metroplex, though we ship to just about anywhere. Concrete Camouflage also has several manufacturing facilities at secure undisclosed locations.
Concrete Camouflage is dedicated to ongoing research and development as well as the continual offering of information to anyone who needs it, so everyone can achieve the best results possible when using concrete stain.
Q: What is your returns and cancellation policy?
A: RETURN POLICY
You may choose to return any products, for any reason within 30 days from date of purchase, so long as they are in their original unopened containers.
Or if any product(s) sold directly by Concrete Camouflage or by a third-party fulfillment company, is found to be faulty or wrongly described upon receipt, please notify us within 30 days.
We will supply you with the address and instructions to ship it to us. Again, please ensure that product is received in original and unopened condition for a full refund minus any and all shipping charges. At our discretion, a 20% restocking fee could apply.
Once the product is received and evaluated for clean preservation without marks or damage, a full refund can be processed by Concrete Camouflage. We shall endeavour to supply refunds as promptly as possible, yet cannot be held responsible for delays resulting from unexpected demand influxes. Again, the Shipment Cost of any and all returns remains solely the purchaser's responsibility.
Cancellations
Orders are usually processed within 24 to 48 hours, if the order has not yet shipped, then you can certainly cancel your order.
Canceling Shipped Items.
Once an order has been processed, we are unable to cancel the order. However, you may refuse the merchandise upon delivery. A refund will be issued once the merchandise is retuned to our warehouse. If you have received the merchandise, you can simply return it. You will be held responsible for any and all shipping charges and at our discretion, a 20% restocking fee could apply.
More Questions? Contact us Customer Service Department
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